FAQ's
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Do I need to be registered with MssBus.com to book tickets?
- By Praveen
- 20 Oct,2016
Yes, You can book tickets registering with us. if you wish to register with us, you are most welcome.
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Can I change the date, time of journey, name, gender, age etc after booking e-ticket?
- by Prabha
- 21 Oct,2016
Once the e-ticket is booked, it can’t be altered or changed. In such case you will have to cancel the existing e-ticket and re-book with the desired name, gender, age, time etc.
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How do I register with MssBus.com?
- by Shanthi
- 12 Oct,2016
It’s easy. Just click on the Register link and fill in your details.
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What are the benefits of choosing MssBus.com?
- by Saranya
- 23 Oct ,2016
MssBus.com gives you the chance to avail best of deals on Bus fares, Plenty of offers and much more. These will be posted on the site or emailed to you.
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What do I do when I need assistance?
- by Saravanan
- 25 Oct,2016
You can email your queries to our customer support team at help@mssbus.com and we will get back to you within 1 day of your inquiry during the working days. You can also call us on our Help Desk Number 6381293949.
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Can I cancel my ticket online?
- by Kumar
- 12 Oct,2016
The tickets booked online can be cancelled online by Registered User. The cancellation charges would be applicable as per the cancellation/ refund policy at the time of cancellation.
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What are the cancellation policies & charges?
- by Purusothaman
- 21 Oct,2016
Between 1 to 30 days before travel date: 90 % or (Ticket amount - Rs.50/- )
Before 5 pm of the departure day : 75 %
After 5 pm of the departure day : 0 %
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How can I get refund of fare in case of cancellation of bus service by MSSBUS ?
- by Kannan
- 23 Oct ,2016
Refund of fare in case of change in bus service, cancellation of bus service, break down of bus service, refund will be made through respective bank account only and no cash refund will be given to passenger. For claim of refund . Contact Help Desk Number will initiate the refund process with payment Gateway Company / Bank and the refund will go to passenger’s bank account automatically within a week. In case of non receipt, passenger may write a mail to online help@mssbus.com mentioning Transaction ID and PNR number.
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It is necessary to take print out of the e-ticket?
- by Ravi
- 12 Oct,2016
No, it is not mandatory to carry a print out of the e-ticket. A valid e-ticket on electronic medium - mobile phone, laptop, tablets, etc is accepted along with a valid photo id of the authorized user.
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I have lost my ticket. What should I do now?
- by Ram
- 23 Oct ,2016
You can use the e-ticket in electronic format or reprint the ticket available in you e-mail or go to my tickets and get a fresh print out if you are a registered user. However, if you purchased a ticket online logging in as a guest then you may contact our Helpdesk with ticket details from the SMS on your mobile. Assistance shall be provided to make a copy available to the authorized user on establishing the identity for authorization, in such case would be made to the passenger.
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How to give my feedback?
- by Mythili
- 23 Oct ,2016
Mail your feedback on help@mssbus.com...
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It is necessary to take print out of the e-ticket?
- by Suresh
- 12 Oct,2016
No, it is not mandatory to carry a print out of the e-ticket. A valid e-ticket on electronic medium - mobile phone, laptop, tablets, etc is accepted along with a valid photo id of the authorized user.
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I have lost my ticket. What should I do now?
- by Radha
- 23 Oct ,2016
You can use the e-ticket in electronic format or reprint the ticket available in you e-mail or go to my tickets and get a fresh print out if you are a registered user. However, if you purchased a ticket online logging in as a guest then you may contact our Helpdesk with ticket details from the SMS on your mobile. Assistance shall be provided to make a copy available to the authorized user on establishing the identity for authorization, in such case would be made to the passenger.
